Offering Exceptional Service to Achieve Results Beyond Expectation
At NetElixir, we are passionately focused on our customers and will do whatever it takes to deliver your continuing success. We take the time to fully understand your business, your industry, and your goals. And we take pride in having the highest levels of responsiveness and the fastest turnaround times in the industry. While other search management companies claim to provider top-notch customer service, only NetElixir makes the following commitments to each of our clients:

• Round-the-clock campaign management
The Internet doesn’t shut down at the end of the day, and neither do we. While our competitors provide business-hour support, we offer 24x7x365 active campaign management to give you peace-of-mind as well as superior results.

• Expert Human Bid Management to augment proprietary bidding technology
Automated bid management tools can never replace human expertise in the dynamic world of paid search advertisement. For example, Yahoo! Search limits automated bid tools to 24 bid changes every 24 hours. Unlike other firms who let software auto-pilot the bid management process, NetElixir is able to ensure our clients optimal placements at minimal cost by avoiding the 24-bid restriction with manual bidding whenever appropriate.

• Round-the-clock, responsive customer support
Need help at 3AM? Call us, any time, any day, and talk to one our experts live. Our round-the-clock teams mean that your questions are answered sooner, your campaign is up and running faster, and you start reaping the rewards of an optimized campaign as quickly as possible.

• Customized, value-added services (included)
Our service is all-inclusive. While other companies will tack on hourly rates for services like customized ad copywriting, ongoing keyword analysis, or ad copy testing, NetElixir provides all these services as a standard part of our campaign management. Whatever it takes to deliver the results you’re looking for—it’s all included.

• Dedicated campaign manager
Our Campaign Managers manage a maximum of two campaigns at a time; large campaigns (with ad budgets over $50,000/month) enjoy the focused commitment of a dedicated campaign manager and his/her search team. No other company gives you this level of focused, personalized service.

• Superior customer control and visibility through LXR100
our unique real-time campaign management dashboard. Our customers have full access to their campaigns at all times through LXR100, our web-based, performance-centric campaign management platform. LXR100 enables clients to generate and view real time performance trends, reports and analysis based on key performance metrics at all levels of their campaign. With LXR100, they can see at a glance how profitable their campaigns are—anywhere, anytime. NetElixir’s support team augments LXR100 with the human touch—frequent and regular check-ins, supplementing the performance reports with irreplaceable human analysis that provides competitive research, campaign insights and prioritized recommendations.